Account & Login
How do I create an account? +
Download the app from the App Store or Google Play, open it, and tap "Create Account." Enter your email address and create a password. You can also sign in with your Apple ID or Google account for faster setup.
I forgot my password. How do I reset it? +
On the login screen, tap "Forgot Password?" and enter your email address. You will receive a password reset link within a few minutes. Check your spam folder if you don't see it in your inbox.
Can I use my account on multiple devices? +
Yes. Your account and progress sync across all your devices. Simply log in with the same email and password on each device. Your subscription is tied to your account, not your device.
How do I delete my account? +
To delete your account, go to Settings → Account → Delete Account in the app, or email support@usadentboardpro.com with the subject "Account Deletion Request." We will process your request within 30 days. Note that deleting your account will permanently remove all your progress data and cannot be undone.
Subscriptions & Billing
How do I upgrade to Pro or Premium? +
In the app, go to Settings → Subscription or tap the "Upgrade" button anywhere in the app. Select your preferred plan (Pro Monthly at $19.99/month or Premium Annual at $179.99/year) and complete the purchase through your app store.
How do I cancel my subscription? +
On iPhone/iPad: Go to Settings → [Your Name] → Subscriptions → USA DentBoard Pro → Cancel Subscription.
On Android: Open Google Play Store → Menu → Subscriptions → USA DentBoard Pro → Cancel.
After cancellation, you retain access until the end of your current billing period. We do not offer partial refunds for unused time.
How do I request a refund? +
New subscribers are eligible for a full refund within 7 days of their first paid purchase. Email billing@usadentboardpro.com with your account email and purchase date. For subscriptions purchased through Apple, refunds must be requested through Apple's refund process at reportaproblem.apple.com. For Google Play, contact Google Play support.
Why was I charged after cancelling? +
Subscriptions must be cancelled at least 24 hours before the renewal date to avoid being charged for the next period. If you were charged after cancelling, please contact billing@usadentboardpro.com with your cancellation confirmation and we will investigate.
App Features & Content
How do I change the app language? +
Go to Settings → Language and select your preferred language (English, Portuguese, or Spanish). The change takes effect immediately and applies to all questions, explanations, and the interface.
How does the Exam Simulator work? +
The Exam Simulator (available on Pro and Premium plans) presents 350 randomly selected questions across all INBDE categories with a 4-hour timer, simulating the real exam experience. After completing the exam, you receive a detailed performance report showing your score by category, time spent, and comparison to the passing threshold.
What is the Weak Area Detection feature? +
After you answer questions, our system analyzes your performance by category and identifies the topics where you score below your average. The Weak Areas screen shows your lowest-performing categories and lets you start a focused quiz on those topics with a single tap.
Does the app work offline? +
Offline access is available exclusively with the Premium Annual plan. After downloading content while connected to the internet, you can study without a connection. The Free and Pro Monthly plans require an internet connection to access questions and sync progress.
How often is new content added? +
We regularly add new questions and update existing content to reflect the latest INBDE blueprint and evidence-based guidelines. Major content updates are announced through push notifications and in-app messages.
Technical Issues
The app is crashing or not loading. What should I do? +
Try these steps in order: (1) Force close the app and reopen it. (2) Check your internet connection. (3) Update the app to the latest version in your app store. (4) Restart your device. (5) Uninstall and reinstall the app (your progress is saved to your account). If the issue persists, contact bugs@usadentboardpro.com with your device model and OS version.
My progress is not syncing between devices. +
Make sure you are logged in with the same account on all devices and that you have an active internet connection. Progress syncs automatically when you complete a study session. If syncing issues persist, log out and log back in on the affected device.
I purchased a subscription but the app still shows the Free plan. +
Go to Settings → Subscription → Restore Purchases. This forces the app to verify your purchase with the app store. If the issue persists after restoring, contact support@usadentboardpro.com with your purchase receipt.